Teach it your shop.

Five minutes. It only ever says what you put here, so write it how you'd tell a new hire. Skip anything you're unsure of, and we'll sort it out together.

The basics

Business name

What kind of business?

City and area you serve

Your name

Your cell, for your call summaries

Email (optional)

The business number customers call

Website or Google listing (optional)

Hours

When you're open. Outside these hours it books or takes a message, and you get it in your 8 AM text.

What you do

Services, one per line

Booking rules and anything it should always or never do

When someone wants a person

It rings this number and tells you what the call's about. You press 1 to take it. If you don't, it goes back and takes a message. Use a cell, not the line that forwards to the receptionist.

Number to ring

When to ring it

Voice

WarmFriendly, upbeat woman's voice.

CalmRelaxed, steady man's voice.

Questions you always get

Answer in your own words. Leave blank what doesn't apply.

How it answers

The first thing callers hear

Got it.

We'll load this in and test it, then text you when your line's ready with your forwarding code. Want to change something? Text (703) 268-9564.